Refund & Returns Policy

Because our products are research-grade compounds with strict chain-of-custody and handling requirements, we are unable to accept returns, cancellations, or refunds once an order has been placed and shipped, regardless of delivery status. This protects the quality-assurance chain and ensures every compound that reaches you meets our identity and purity standards. The exceptions to this policy — verified shipping damage, fulfillment errors, and COA discrepancies — are covered in detail below.

Order cancellations: orders may be cancelled for a full refund only within one (1) hour of the time the order is placed. After this one-hour window, the order is locked and cannot be cancelled. To request a cancellation, email hello@nudacompounds.com immediately with your order number — cancellation requests received outside the one-hour window will be denied.

Once a shipment is marked "Delivered" by the carrier, responsibility for the package transfers to the customer.

Nuda Compounds is not responsible for packages that are lost or stolen after a confirmed delivery scan, including theft from porches, mailrooms, front desks, lockers, or other delivery locations. Refunds, credits, or replacements are not issued for packages confirmed as delivered by the carrier.

Standard orders within the contiguous United States are backed by the Nuda Promise — our 5-business-day delivery guarantee, measured from the moment the carrier accepts the package (not from when the order is placed). If a qualifying order isn't delivered within that window due to our fulfillment process, you're eligible for one replacement shipment per original order.

This guarantee carries conditions and exclusions — including carrier delays, weather, incorrect addresses, PO Boxes, APO/FPO, Alaska, Hawaii, U.S. territories, and other circumstances outside our reasonable control. The complete terms, including the full list of exclusions and Force Majeure conditions, are set out in Section 9 of our Terms of Service.

In the event of a verified Nuda Compounds fulfillment or shipping error — incorrect items, missing items, or damage that occurred in transit prior to delivery — you must notify us within three (3) calendar days of the carrier's delivery date.

This reporting window is firm. Requests submitted outside this timeframe may be denied. We keep the window this way to protect both sides against fraud and to keep resolutions fast for everyone.

If your order arrives damaged, incomplete, or incorrect, here's exactly what to do:

To keep resolutions fair and fast, every damage/error claim must include complete, verifiable documentation:

• A full unboxing video, recorded from the moment the package is first opened
• Photos of the external packaging
• Photos of the package contents
• Photos of the packing slip enclosed with the order

Claims submitted without all required documentation may not be eligible for resolution.

Upon confirmation of an eligible shipping or fulfillment error caused by Nuda Compounds, we will issue a replacement of the affected items, or — at our discretion — store credit or a refund of the affected items including applicable shipping.

Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages (see Sections 2 and 9).

Every Nuda Compounds product ships with a Certificate of Analysis (COA) reflecting third-party verified purity testing via HPLC and LC-MS, and each batch can be verified on our COA batch-verification page.

If you believe a product does not meet the specifications stated on its COA, you may submit a formal dispute by providing independent third-party analytical data conducted by an accredited laboratory. We will review the submitted data and respond within 10 business days. If a legitimate discrepancy is confirmed, we will issue a replacement or full credit at our discretion.

Refunds and replacements will not be issued for:

• Buyer's remorse or change of mind after purchase
• Products used, opened, or tampered with in a manner inconsistent with proper handling
• Orders shipped to an incorrect, incomplete, or outdated address provided by the customer at checkout
• Delays caused by shipping carriers beyond Nuda Compounds' control
• Products seized by customs or regulatory authorities in jurisdictions where the buyer is responsible for compliance
• Packages confirmed as delivered but reported lost or stolen

It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout — including street number, unit or apartment, city, state, and ZIP. Orders are shipped exactly as entered. Nuda Compounds is not responsible for packages that are delayed, misdelivered, returned to sender, lost, or stolen as a result of an address error provided by the customer. If a package is returned to us by the carrier due to an address error, the customer is responsible for the cost of re-shipment. If you spot a mistake after ordering, email hello@nudacompounds.com immediately — we can only correct addresses on orders that have not yet been handed to the carrier.

If you pay with cryptocurrency and send more than the required amount, the overpayment will be converted to store credit and applied to your account. Due to the irreversible nature of crypto transactions and exchange-rate volatility, we are unable to process crypto refunds to external wallets.

Store credits from crypto overpayments:

• Are calculated based on the USD value at the time of payment confirmation
• Never expire and can be used on any future purchase
• Are applied to your account within 24 hours of payment confirmation

To avoid overpayment, please send the exact amount displayed on the payment screen. Questions about an overpayment? Email hello@nudacompounds.com with your order number.

Where a refund is not applicable but Nuda Compounds determines a resolution is warranted, we may issue store credit at our sole discretion. Store credits do not expire and may be applied to any future order. Store credits are non-transferable and hold no cash value.

Chargebacks filed for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer's agreement to these terms. If you believe there's an issue with your order, please contact us first (email support or call/text (801) 953-7091) — we resolve verified problems quickly, and a direct claim is always faster than a chargeback.

We're committed to accurate fulfillment and timely shipment of every order. The policies above exist to keep resolutions fair, prevent abuse, and protect every customer we serve. By placing an order with Nuda Compounds, you acknowledge and agree to these terms.

We reserve the right to update or revise this Refund & Returns Policy at any time. Updates will be posted on this page with a revised "Last updated" date.

For all refund inquiries, damaged-product claims, or order disputes, email hello@nudacompounds.com. Include your order number, a description of the issue, and any supporting documentation (unboxing video, photos, third-party test results) to expedite review.